Towards an integrated view of QoE and UX: two sides of the same coin?

Title: Towards an integrated view of QoE and UX: two sides of the same coin?

Over the last 10-15 years, the notions “Quality of Experience” (QoE) and “User Experience” (UX) gained a lot of momentum. Both concepts and the distinct communities from which they originate started a transition towards becoming more mature and established fields. In both cases, this (ongoing) transition has been characterized by similar ”growing pains” (e.g., challenges related to the defining, scoping, evaluating … of QoE and UX) and to a certain extent similar developments (e.g., shifts from QoS to QoE, from usability to UX, inclusion of hedonic quality aspects and psychological well-being, interest in behavior and long-term consequences…). Also conceptually, the need to disentangle the respective boundaries between QoE and UX (if any, fundamentally) and the need to better understand their overlap and differences have become apparent over the last years. This is reflected in a number of recent initiatives intending to bring more clarity and to build bridges between both concepts and communities. As QoE and UX both essentially deal with multi-faceted human experiences with specific technologies, technological products and services, the existing similarities may not be so surprising. However, they also raise the question of whether and how both concepts can continue to co-exist in the future as they do today? Moreover, which opportunities may lie in an increased exchange between both communities? And how could they be (better) exploited? In this talk, I will further reflect on these issues and questions towards an integrated view of QoE and UX.

Speaker: Katrien De Moor

Katrien De Moor works as associate professor at the Department of Information Security and Communication Technology at NTNU, where she is focusing on socio-technical approaches in ICT research. She is co-Editor-in-Chief of the multidisciplinary journal “Quality and User
Experience” (Springer) and affiliated researcher at the Research Group for Media, Innovation and Communication Technologies (Ghent University). Katrien received her PhD degree in Social Sciences from Ghent University (2012) with a thesis on bridging gaps in QoE research and its challenges. Between 2005 and 2012, she was working on a range of multi-disciplinary projects at the iMinds-research centre (now IMEC). She has been visiting researcher at several institutions, including University of Eindhoven, TU Berlin and NTNU (as Marie Curie Postdoctoral Fellow).
Katrien is passionate about user research and she has worked on a number of topics under this umbrella. Her main research interests and
activities are centered around human/user experiences with technology (Quality of Experience, User Experience, User Engagement, …) and related methodological challenges (ecological validity, user diversity,…). Katrien has published her work in a range of international,
peer-reviewed journals, conferences and books; acts as reviewer for several international journals, and has served on a range of program
committees of international conferences and workshops. She is one of the 20 founding members of the Young Academy of Norway, where she is primarily working on research policy issues related to gender balance in academia, career development for young researchers and research quality.